|
Một số nghiên cứu điều tra hướng tới thay đổi cung cách phục vụ và làm hài lòng khách hàng tham gia dịch vụ khám chữa bệnh
Tự nhìn nhận, cải tiến, nâng cao chất lượng khám, chữa bệnh vừa là mục tiêu vừa là nhiệm vụ trọng tâm và là yêu cầu cấp thiết đặt ra cho các cơ sở khám chữa bệnh, đồng thời cũng là niềm mong đợi của người dân nhằm đáp ứng nhu cầu chăm sóc sức khoẻ (CSSK) ngày càng cao của cuộc sống hiện nay ngày càng được nâng cao như hiên nay là cần thiết. Theo Tổ chức Y tế thế giới (TCYTTG), chất lượng dịch vụ y tế tác động đến sự hài lòng của người bệnh và ngược lại sự hài lòng của người bệnh có thể đánh giá được hiệu quả của các mục dịch vụ do cơ sở y tế/ bệnh viện và ngành y tế cung cấp cho mọi khách hàng. Sự hài lòng của người bệnh không đánh giá trong một chuyên khoa nào mà là tát cả chuyên khoa, mọi đối tượng phục vụ và mọi đối tượng hưởng lợi từ dịch vụ đều được đánh giá khảo sát về mức đồ để từ đó các bệnh nhìn nhận ra một hướng đến đó là sự hài lòng cao nhất có thể. Dưới đây là một số nghiên cứu, đa số là kết quả từ các cuộc điều tra của nhiều quốc gia trên thế giới đã thực hiện. 
Hình 1
1.Lee JY, Lee SY, Hahn HJ, Son IJ, Hahn SG, Lee EB. Cultural adaptation of a compliance questionnaire for patients with rheumatoid arthritis to a Korean version. Korean J Intern Med. 2011 Mar;26(1):28-33. doi: 10.3904/kjim.2011.26.1.28. Epub 2011 Mar 2. 2.Lee SS, Park MJ, Yoon HJ, Park YW, Park IH, Park KS. Evaluating the Korean version of the Multidimensional Health Assessment Questionnaire in patients with rheumatoid arthritis. Clin Rheumatol. 2006 May;25(3):353-7. Epub 2005 Nov 5. 3.Cinar FI, Cinar M, Yilmaz S, Acikel C, Erdem H, Pay S, Simsek I. Cross-Cultural Adaptation, Reliability, and Validity of the Turkish Version of the Compliance Questionnaire on Rheumatology in Patients With Behçet's Disease. J Transcult Nurs. 2016 Sep;27(5):480-6. 4.Karatepe AG, Günaydin R, Türkmen G, Kaya T, Ozbek G. The validity and reliability of the Turkish version of the Rheumatoid and Arthritis Outcome Score (RAOS) in patients with rheumatoid arthritis. Clin Rheumatol. 2009 Jan;28(1):47-51. 5.Kim DY, Lee SH, Lee HY, Lee HJ, Chang SB, Chung SK, Kim HJ. Validation of the Korean version of the oswestry disability index. Spine (Phila Pa 1976). 2005 Mar 1;30(5):E123-7. 6.Ju JH. Can we calculate patients' compliance and forecast their adherence to medication: cultural adaptation of the Korean version of a compliance questionnaire for patients with rheumatoid arthritis. Korean J Intern Med. 2011 Mar;26(1):25-7. 7.Salt E, Hall L, Peden AR, Home R. Psychometric properties of three medication adherence scales in patients with rheumatoid arthritis. J Nurs Meas. 2012;20(1):59-72. 8.Jennings F, Toffolo S, de Assis MR, Natour J. Brazil Patient Knowledge Questionnaire (PKQ) and evaluation of disease-specific knowledge in patients with rheumatoid arthritis. Clin Exp Rheumatol. 2006 Sep-Oct;24(5):521-8. 9.Hughes LD, Done J, Young A. A 5 item version of the Compliance Questionnaire for Rheumatology (CQR5) successfully identifies low adherence to DMARDs. BMC Musculoskelet Disord. 2013 Oct 8;14:286. 10.Lee JH, Cho KI, Spertus J, Kim SM. Cross-cultural adaptation and validation of the Peripheral Artery Questionnaire: Korean version for patients with peripheral vascular diseases. Vasc Med. 2012 Aug;17(4):215-22. 
Hình 2
11.Kim JK, Lim HM. The Korean version of the Carpal Tunnel Questionnaire. Cross cultural adaptation, reliability, validity and responsiveness. J Hand Surg Eur Vol. 2015 Feb;40(2):200-5. 12.Kim JB, Kim JK, Seo SG, Lee DY. Validity, reliability, and responsiveness of the Korean version of American Academy of Orthopedic Surgeons Foot and Ankle questionnaire. J Foot Ankle Surg. 2015 Jan-Feb;54(1):46-50. 13.Islam N, Baron Basak T, OudeVoshaar MA, Ferdous N, Rasker JJ, Atiqul Haq S. Cross-cultural adaptation and validation of a Bengali Health Assessment Questionnaire for use in rheumatoid arthritis patients. Int J Rheum Dis. 2013 Aug;16(4):413-7. 14.Salaffi F, Stancati A, Neri R, Grassi W, Bombardieri S. Measuring functional disability in early rheumatoid arthritis: the validity, reliability and responsiveness of the Recent-Onset Arthritis Disability (ROAD) index. Clin Exp Rheumatol. 2005 Sep-Oct;23(5 Suppl 39):S31-42. 15.Kim KE, Lim JY. Cross-cultural adaptation and validation of the Korean version of the Roland-Morris Disability Questionnaire for use in low back pain. J Back Musculoskelet Rehabil. 2011;24(2):83-8. doi: 10.3233/BMR20110278. 16.Kim HJ, Ruscheweyh R, Yeo JH, Cho HG, Yi JM, Chang BS, Lee CK, Yeom JS. Translation, cross-cultural adaptation, and validity of the Korean version of the pain sensitivity questionnaire in chronic pain patients. Pain Pract. 2014 Nov;14(8):745-51. 17.Pouchot J, Guillemin F, Coste J, Brégeon C, Sany J. Validity, reliability, and sensitivity to change of a French version of the arthritis impact measurement scales 2 (AIMS2) in patients with rheumatoid arthritis treated with methotrexate. J Rheumatol. 1996 Jan;23(1):52-60. 18.Koh ET, Seow A, Pong LY, Koh WH, Chan L, Howe HS, Lim TH, Low CK. Cross cultural adaptation and validation of the Chinese Health Assessment Questionnaire for use in rheumatoid arthritis. J Rheumatol. 1998 Sep;25(9):1705-8. 19.Suh KT, Kim JI, Lim JM, Goh TS, Lee JS. Validation of the Korean version of the Quebec Back Pain Disability Scale. J Spinal Disord Tech. 2012 Dec;25(8):447-50. 20.Revicki D, Ganguli A, Kimel M, Roy S, Chen N, Safikhani S, Cifaldi M. Reliability and Validity of the Work Instability Scale for Rheumatoid Arthritis. Value Health. 2015 Dec;18(8):1008-15. 21.Kang JI, Chung HC, Kim SJ, Choi HJ, Ahn JB, Jeung HC, Namkoong K. Standardization of the Korean version of Mini-Mental Adjustment to Cancer (K-Mini-MAC) scale: factor structure, reliability and validity. Psychooncology. 2008 Jun;17(6):592-7. 
Hình 3
22.Kim HS, Yun J, Kang S, Han I. Cross-cultural adaptation and validation of the Korean Toronto Extremity Salvage Score for extremity sarcoma. J Surg oncol. 2015 Jul;112(1):93-7. 23.El Meidany YM, El Gaafary MM, Ahmed I. Cross-cultural adaptation and validation of an Arabic Health Assessment Questionnaire for use in rheumatoid arthritis patients. Joint Bone Spine. 2003 Jun;70(3):195-202. 24.Melikoglu MA, Kocabas H, Sezer I, Bilgilisoy M, Tuncer T. Validation of the Turkish version of the Quebec back pain disability scale for patients with low back pain. Spine (Phila Pa 1976). 2009 Mar 15;34(6):E219-24. 25.Denis I, Fortin L. Development of a French-Canadian version of the Oswestry Disability Index: cross-cultural adaptation and validation. Spine (Phila Pa 1976). 2012 Apr 1;37(7):E439-44. 26.Choi HJ, Seo MR, Ryu HJ, Baek HJ. Cross-cultural adaptation and validation of the Behcet's Disease Current Activity Form in Korea. Korean J Intern Med. 2015 Sep;30(5):714-8. 27.Roh YH, Noh JH, Kim W, Oh JH, Gong HS, Baek GH. Cross-cultural adaptation and validation of the Korean version of the Oxford shoulder score. Arch Orthop Trauma Surg. 2012 Jan;132(1):93-9. 28.Hasanpour N, Attarbashi Moghadam B, Sami R, Tavakol K. Cross-Cultural Adaptation, Reliability and Validity Study of the Persian Version of the Clinical COPD Questionnaire. Acta Med Iran. 2016 Aug;54(8):518-524. 
Hình 4
29.Choi HJ, Seo MR, Ryu HJ, Baek HJ. Validation and reliability of a Behcet's Syndrome Activity Scale in Korea. Korean J Intern Med. 2016 Jan;31(1):170-5. 30.Ferreira AF, Laurindo IM, Rodrigues PT, Ferraz MB, Kowalski SC, Tanaka C. Brazilian version of the foot health status questionnaire (FHSQ-BR): cross-cultural adaptation and evaluation of measurement properties. Clinics (Sao Paulo). 2008 Oct;63(5):595-600. 31.Rauscher V, Englbrecht M, van der Heijde D, Schett G, Hueber AJ. High degree of nonadherence to disease-modifying antirheumatic drugs in patients with rheumatoid arthritis. J Rheumatol. 2015 Mar;42(3):386-90. 32.Janssens X, Decuman S, De Keyser F; Brada I study group. Construction and psychometric properties of the Belgian Rheumatoid Arthritis Disability Assessment (BRADA) questionnaire: a new tool for the evaluation of activity limitations in patients with rheumatoid arthritis. Clin Exp Rheumatol. 2013 Jul-Aug;31(4):596-605. Epub 2013 Jul 30. 33.Ko YM, Park WB, Lim JY. Cross-cultural adaptation and clinimetric property of Korean version of the Chronic Pain Coping Inventory-42 in patients with chronic low back pain. Spine (Phila Pa 1976). 2010 Mar 15;35(6):666-71. 34.Hromadkova L, Soukup T, Vlcek J. Quality of life and drug compliance: their interrelationship in rheumatic patients. J Eval Clin Pract. 2015 Oct;21(5):919-24. 35.Miekisiak G, Kollataj M, Dobrogowski J, Kloc W, Libionka W, Banach M, Latka D, Sobolewski T, Sulewski A, Nowakowski A, Kiwic G, Pala A, Potaczek T, Gierlotka M. Validation and cross-cultural adaptation of the Polish version of the Oswestry Disability Index. Spine (Phila Pa 1976). 2013 Feb 15;38(4):E237-43. 
Hình 5
36.Bae SC, Cook EF, Kim SY. Psychometric evaluation of a Korean Health Assessment Questionnaire for clinical research. J Rheumatol. 1998 Oct;25(10):1975-9. 37.Orfale AG, Araújo PM, Ferraz MB, Natour J. Translation into Brazilian Portuguese, cultural adaptation and evaluation of the reliability of the Disabilities of the Arm, Shoulder and Hand Questionnaire. Braz J Med Biol Res. 2005 Feb;38(2):293-302. Epub 2005 Feb 15. 38.Kutlay S, Küçükdeveci AA, Gönül D, Tennant A. Adaptation and validation of the Turkish version of the Rheumatoid Arthritis Quality of Life Scale. Rheumatol Int. 2003 Jan;23(1):21-6. 39.Yokogawa N, Kaneko T, Nagai Y, Nunokawa T, Sawaki T, Shiroto K, Shimada K, Sugii S. Validation of RAPID3 using a Japanese version of Multidimensional Health Assessment Questionnaire with Japanese rheumatoid arthritis patients: characteristics of RAPID3 compared to DAS28 and CDAI. Mod Rheumatol. 2015 Mar;25(2):264-9. 40.Zlatković-Svenda MI, Stojanović RM, Milenković MP, Vlajinac HD, Le Bihan E, Guillemin F. Adaptation and validation of a telephone questionnaire--Serbian version for case detection of rheumatoid arthritis and spondyloarthropathy (multicentric Eular study). Clin Exp Rheumatol. 2007 Jan-Feb;25(1):75-84. 41.Stasinopoulos D, Papadopoulos C, Antoniadou M, Nardi L. Greek adaptation and validation of the Patient-Rated Tennis Elbow Evaluation (PRTEE). J Hand Ther. 2015 Jul-Sep;28(3):286-90; quiz 291. 42.Yapali G, Günel MK, Karahan S. The cross-cultural adaptation, reliability, and validity of the Copenhagen Neck Functional Disability Scale in patients with chronic neck pain: Turkish version study. Spine (Phila Pa 1976). 2012 May 15;37(11):E678-82. 43.Lee JS, Lee DH, Suh KT, Kim JI, Lim JM, Goh TS. Validation of the Korean version of the Scoliosis Research Society-22 questionnaire. Eur Spine J. 2011 Oct;20(10):1751-6. 
Hình 6
44.Roh YH, Yang BK, Noh JH, Baek GH, Song CH, Gong HS. Cross-cultural adaptation and validation of the Korean version of the Michigan hand questionnaire. J Hand Surg Am. 2011 Sep;36(9):1497-503. 45.Chiou CF, Sherbourne CD, Cornelio I, Lubeck DP, Paulus HE, Dylan M, Weisman M. Revalidation of the original Cedars-Sinai health-related quality of life in rheumatoid arthritis questionnaire. J Rheumatol. 2006 Feb;33(2):256-62. 46.Lima Eda S, Natour J, Moreira E, Jones A. Translation, cultural adaptation and reproducibility of the Oxford Shoulder Score questionnaire for Brazil, among patients with rheumatoid arthritis. Sao Paulo Med J. 2016 Jan-Feb;134(1):40-6. 47.Shehab D, al-Jarallah K, Moussa MA. Validation of the Arabic version of the Health Assessment Questionnaire (HAQ) in patients with rheumatoid arthritis. Rev Rhum Engl Ed. 1998 Jun;65(6):387-92. 48.Lee J, Friedmann E, Picot SJ, Thomas SA, Kim CJ. Korean version of the Revised Caregiving Appraisal Scale: a translation and validation study. J Adv Nurs. 2007 Aug;59(4):407-15. 49.Lee YK, Chung CY, Koo KH, Lee KM, Lee DJ, Lee SC, Park MS. Transcultural adaptation and testing of psychometric properties of the Korean version of the Hip Disability and Osteoarthritis Outcome Score (HOOS). Osteoarthritis Cartilage. 2011 Jul;19(7):853-7. 50.Osiri M, Wongchinsri J, Ukritchon S, Hanvivadhanakul P, Kasitanon N, Siripaitoon B. Comprehensibility, reliability, validity, and responsiveness of the Thai version of the Health Assessment Questionnaire in Thai patients with rheumatoid arthritis. Arthritis Res Ther. 2009;11(4):R129. 51.Salgado E, Fernández JRM, Vilas AS, Gómez-Reino JJ. Spanish transcultural adaptation and validation of the English version of the compliance questionnaire in rheumatology. Rheumatol Int. 2018 Mar;38(3):467-472. doi: 10.1007/s00296-018-3930-7. Epub 2018 Jan 22. Erratum in: Rheumatol Int. 2018 Mar 29;:. 
Hình 7
52.Matsuda Y, Singh G, Yamanaka H, Tanaka E, Urano W, Taniguchi A, Saito T, Hara M, Tomatsu T, Kamatani N. Validation of a Japanese version of the Stanford Health Assessment Questionnaire in 3,763 patients with rheumatoid arthritis. Arthritis Rheum. 2003 Dec 15;49(6):784-8. 53.Pouchot J, Guillemin F, Coste J, Brégeon C, Sany J. Validation of the French version of the arthritis impact measurement scales 2 and comparison with the french version of the Nottingham Health Profile. "Quality of Life in Rheumatology" Task Force. Rev Rhum Engl Ed. 1996 Jun;63(6):389-404. 54.el Miedany YM, Youssef SS, el Gaafary M. Cross cultural adaptation and validation of the Arabic version of the Childhood Health Assessment Questionnaire for measuring functional status in children with juvenile idiopathic arthritis. Clin Exp Rheumatol. 2003 May-Jun;21(3):387-93. 55.Sizova LV. Validation of the Russian version of the Quality of Life-Rheumatoid Arthritis Scale (QOL-RA Scale). Adv Med Sci. 2009;54(1):27-31. 56.Ranza R, Marchesoni A, Calori G, Bianchi G, Braga M, Canazza S, Canesi B, Fumagalli M, Mastaglio C, Mathieu A, et al. The Italian version of the Functional Disability Index of the Health Assessment Questionnaire. A reliable instrument for multicenter studies on rheumatoid arthritis. Clin Exp Rheumatol. 1993 Mar-Apr;11(2):123-8. 57.Lee JY, Lim JY, Oh JH, Ko YM. Cross-cultural adaptation and clinical evaluation of a Korean version of the disabilities of arm, shoulder, and hand outcome questionnaire (K-DASH). J Shoulder Elbow Surg. 2008 Jul-Aug;17(4):570-4. doi: 10.1016/j.jse.2007.12.005. Epub 2008 May 12. 58.im JK, Kang JS. Evaluation of the Korean version of the patient-rated wrist evaluation. J Hand Ther. 2013 Jul-Sep;26(3):238-43; quiz 244. 59.Monticone M, Baiardi P, Ferrari S, Foti C, Mugnai R, Pillastrini P, Vanti C, Zanoli G. Development of the Italian version of the Oswestry Disability Index (ODI-I): A cross-cultural adaptation, reliability, and validity study. Spine (Phila Pa 1976). 2009 Sep 1;34(19):2090-5. 60.Vetrano M, Vulpiani MC, Erroi D, Vadalà A, Ferretti A, Saraceni VM. Cross-cultural adaptation and reliability of the Italian version of the Foot Function Index (FFI-I) for patients with plantar fasciitis. J Sports Med Phys Fitness. 2014 Oct;54(5):636-43. 61.Rugiene R, Dadoniene J, Venalis A. Adaptation of health-related quality of life ("SF-36") questionnaire, its validation and assessment of performance for control group and patients with rheumatoid arthritis. Medicina (Kaunas). 2005;41(3):232-9. Lithuanian. 62.Jeon KY. Cross-cultural adaptation of the US consumer form of the short Primary Care Assessment Tool (PCAT): the Korean consumer form of the short PCAT (KC PCAT) and the Korean standard form of the short PCAT (KS PCAT). Qual Prim Care. 2011;19(2):85-103. 63.Santos MP, Ovando AC, Silva BA, Fontana SR, do Espírito Santo CC, Ilha J, Swarowsky A. Parkinson Activity Scale: cross-cultural adaptation and reliability of the Brazilian version. Geriatr Gerontol Int. 2015 Jan;15(1):89-95. 64.Jeon CH, Kim DJ, Kim SK, Kim DJ, Lee HM, Park HJ. Validation in the cross-cultural adaptation of the Korean version of the Oswestry Disability Index. J Korean Med Sci. 2006 Dec;21(6):1092-7. 65.Kara M, van der Bijl JJ, Shortridge-Baggett LM, Asti T, Erguney S. Cross-cultural adaptation of the Diabetes Management Self-Efficacy Scale for patients with type 2 diabetes mellitus: scale development. Int J Nurs Stud. 2006 Jul;43(5):611-21. Epub 2005 Oct 18. 66.Lee JS, Lee DH, Suh KT, Kim JI, Lim JM, Goh TS. Validation of the Korean version of the Roland-Morris Disability Questionnaire. Eur Spine J. 2011 Dec;20(12):2115-9. 67.Kuzmanova R, Stefanova I, Velcheva I, Stambolieva K. Translation, cross-cultural adaptation, and validation of the Bulgarian version of the Liverpool Adverse Event Profile. Epilepsy Behav. 2014 Oct;39:88-91. 68.Luan S, Min Y, Li G, Lin C, Li X, Wu S, Ma C, Hill JC. Cross-cultural adaptation, reliability, and validity of the Chinese version of the STarT Back Screening Tool in patients with low back pain. Spine (Phila Pa 1976). 2014 Jul 15;39(16):E974-9. 69.Hamamoto Y, Ito H, Furu M, Ishikawa M, Azukizawa M, Kuriyama S, Nakamura S, Matsuda S. Cross-cultural adaptation and validation of the Japanese version of the new Knee Society Scoring System for osteoarthritic knee with total knee arthroplasty. J Orthop Sci. 2015 Sep;20(5):849-53. 70.Park J, Shin DW, You C, Chung KJ, Han DH, Joshi HB, Park HK. Cross-cultural application of the Korean version of Ureteral Stent Symptoms Questionnaire. J Endourol. 2012 Nov;26(11):1518-22. 71.Telci EA, Karaduman A, Yakut Y, Aras B, Simsek IE, Yagli N. The cultural adaptation, reliability, and validity of neck disability index in patients with neck pain: a Turkishversion study. Spine (Phila Pa 1976). 2009 Jul 15;34(16):1732-5. 72.de Klerk E, van der Heijde D, Landewé R, van der Tempel H, van der Linden S. The compliance-questionnaire-rheumatology compared with electronic medication event monitoring: a validation study. J Rheumatol. 2003 Nov;30(11):2469-75. 73.Niedermann K, Forster A, Hammond A, Uebelhart D, de Bie R. Development and validation of a German version of the joint protection behavior assessment in patients with rheumatoid arthritis. Arthritis Rheum. 2007 Mar 15;57(2):249-55. 74.Morandi S, Gibellini Manetti S, Zimmermann G, Favrod J, Chanachev A, Monnat M, Bonsack C. French translation, validation and adaptation of the Stigma Scale. Encephale. 2013 Dec;39(6):408-15. 75.Santo RM, Ribeiro-Ferreira F, Alves MR, Epstein J, Novaes P. Enhancing the cross-cultural adaptation and validation process: linguistic and psychometric testing of the Brazilian-Portuguese version of a self-report measure for dry eye. J Clin Epidemiol. 2015 Apr;68(4):370-8. 
Hình 8
76.Sung KH, Kwon SS, Narayanan UG, Chung CY, Lee KM, Lee SY, Lee DJ, Park MS. Transcultural adaptation and validation of the Korean version of Caregiver Priorities & Child Health Index of Life with Disabilities (CPCHILD). Disabil Rehabil. 2015;37(7):620-4. 77.Nessen T, Demmelmaier I, Nordgren B, Opava CH. The Swedish Exercise Self-Efficacy Scale (ESES-S): reliability and validity in a rheumatoid arthritis population. Disabil Rehabil. 2015;37(22):2130-4. doi: 10.3109/09638288.2014.998780. Epub 2015 Sep 4. 78.Alanay A, Cil A, Berk H, Acaroglu RE, Yazici M, Akcali O, Kosay C, Genc Y, Surat A. Reliability and validity of adapted Turkish Version of Scoliosis Research Society-22 (SRS-22) questionnaire. Spine (Phila Pa 1976). 2005 Nov 1;30(21):2464-8. 79.Arkela-Kautiainen M, Kauppi M, Heikkilä S, Kautiainen H, Mälkiä E, Leirisalo-Repo M. Evaluation of the arthritis impact measurement scales (AIMS2) in Finnish patients with rheumatoid arthritis. Scand J Rheumatol. 2003;32(5):300-5. 80.Alhalaiqa F, Masa'Deh R, Batiha AM, Deane K. Validity of Arabic Version of Beliefs About Medication Questionnaire. Clin Nurs Res. 2015 Oct;24(5):539-55. 81.Alghadir A, Anwer S, Iqbal ZA, Alsanawi HA. Cross-cultural adaptation, reliability and validity of the Arabic version of the reduced Western ontario and McMaster Universities Osteoarthritis index in patients with knee osteoarthritis. Disabil Rehabil. 2016;38(7):689-94. 82.Sakunkaruna S, Sakunkaruna Y, Sakulsriprasert P. Thai Version of the Kujala Patellofemoral Questionnaire in Knee Pain Patients: Cross-Cultural Validation and Test-Retest Reliability. J Med Assoc Thai. 2015 Jun;98 Suppl 5:S81-5. 83.Negahban H, Mohtasebi E, Goharpey S. Reliability, validity, and responsiveness of the Persian version of Shoulder Activity Scale in a group of patients with shoulder disorders. Disabil Rehabil. 2015;37(19):1777-82. 84.Nusbaum L, Natour J, Ferraz MB, Goldenberg J. Translation, adaptation and validation of the Roland-Morris questionnaire--Brazil Roland-Morris. Braz J Med Biol Res. 2001 Feb;34(2):203-10. 85.Park SS, Kwon TK, Choi SH, Lee WY, Hong YH, Jeong NG, Sung MW, Kim KH. Reliability and validity of the Korean version of Pediatric Voice Handicap Index: in school age children. Int J Pediatr Otorhinolaryngol. 2013 Jan;77(1):107-12. 86.Cox SR, McWilliams L, Massy-Westropp N, Meads DM, McKenna SP, Proudman S. Adaptation of the RAQoL for use in Australia. Rheumatol Int. 2007 May;27(7):661-6. Epub 2006 Dec 29. 
Hình 9
87.Stack RJ, Mallen CD, Deighton C, Kiely P, Shaw KL, Booth A, Kumar K, Thomas S, Rowan I, Horne R, Nightingale P, Herron-Marx S, Jinks C; DELAY Study Syndicate, Raza K. The development and initial validation of a questionnaire to measure help-seeking behaviour in patients with new onset rheumatoid arthritis. Health Expect. 2015 Dec;18(6):2340-55. 88.Marras C, Monteagudo I, Salvador G, de Toro FJ, Escudero A, Alegre-Sancho JJ, Raya E, Ortiz A, Carmona L, Mestre Y, Cea-Calvo L, Calvo-Alén J. Identification of patients at risk of non-adherence to oral antirheumatic drugs in rheumatoid arthritis using the Compliance Questionnaire in Rheumatology: an ARCO sub-study. Rheumatol Int. 2017 Jul;37(7):1195-1202. 89.Hromadkova L, Soukup T, Cermakova E, Vlcek J. Drug compliance in patients with systemic scleroderma. Clin Rheumatol. 2012 Nov;31(11):1577-83. 90.Sharma S, Roshi, Tandon VR, Mahajan A. A Study Evaluating Adherence and Compliance of Anti-rheumatic Drugs in Women Suffering from Rheumatoid Arthritis. J Clin Diagn Res. 2015 Nov;9(11):OC01-4. 91.[No authors listed]. Retraction note: Quality of life of patients with rheumatoid arthritis in Argentina: reliability, validity, and sensitivity to change of a Spanish version of the Rheumatoid Arthritis Quality of Life questionnaire. Clin Rheumatol. 2013 Dec;32(12):1833. 92.Doddapaneni S, Khera K, Prabhu V, Nagappa AN. Cross cultural adaptation and validation of the Stanford health assessment questionnaire in patients with rheumatoid arthritis: Current scenario and future prospects. J Res Pharm Pract. 2013 Jul;2(3):97-8. 93.Wegner F, Müller-Ladner U, Meier FMP. Missing Wrists in a Patient with Rheumatoid Arthritis: A Matter of Compliance. J Rheumatol. 2017 May;44(5):655. doi: 10.3899/jrheum.161044. No abstract available. 94.Evans CH, Ghivizzani SC, Robbins PD. Arthritis Gene Therapy Approved in Korea. J Am Acad Orthop Surg. 2018 Jan 15;26(2):e36-e38. 
Hình 10
95.Ardey R, Ardey R. Patient Perceptions and Expectations From Primary Health-care Providers in India. J Family Med Prim Care. 2015 Jan-Mar;4(1):53-63. doi: 10.4103/2249-4863.152254. 96.Patro BK, Kumar R, Goswami A, Nongkynrih B, Pandav CS; UG Study Group. Community Perception and Client Satisfaction about the Primary Health Care Services in an Urban Resettlement Colony of New Delhi. Indian J Community Med. 2008 Oct;33(4):250-4. doi: 10.4103/0970-0218.43232. 97.Karim RM, Abdullah MS, Rahman AM, Alam AM. Identifying influence of perceived quality and satisfaction on the utilization status of the community clinic services; Bangladesh context. Bangladesh Med Res Counc Bull. 2015 Apr;41(1):1-12. 98.Newell S, Jordan Z. The patient experience of patient-centered communication with nurses in the hospital setting: a qualitative systematic review protocol. JBI Database System Rev Implement Rep. 2015 Jan;13(1):76-87. doi: 10.11124/jbisrir-2015-1072. Review. 99.Truglio-Londrigan M, Slyer JT, Singleton JK, Worral P. A qualitative systematic review of internal and external influences on shared decision-making in all health care settings. JBI Libr Syst Rev. 2012;10(58):4633-4646. 100.Dal Bello-Haas VP, Cammer A, Morgan D, Stewart N, Kosteniuk J. Rural and remote dementia care challenges and needs: perspectives of formal and informal care providers residing in Saskatchewan, Canada. Rural Remote Health. 2014;14(3):2747. Epub 2014 Aug 1. 101.Harfield S, Davy C, Kite E, McArthur A, Munn Z, Brown N, Brown A. Characteristics of Indigenous primary health care models of service delivery: a scoping review protocol. JBI Database System Rev Implement Rep. 2015 Nov;13(11):43-51. doi: 10.11124/jbisrir-2015-2474. Review. 102.Margolis PA, Stevens R, Bordley WC, Stuart J, Harlan C, Keyes-Elstein L, Wisseh S. From concept to application: the impact of a community-wide intervention to improve the delivery of preventive services to children. Pediatrics. 2001 Sep;108(3):E42. 103.dela Cruz GG, Rozier RG, Slade G. Dental screening and referral of young children by pediatric primary care providers. Pediatrics. 2004 Nov;114(5):e642-52. 104.Rees S, Williams A. Promoting and supporting self-management for adults living in the community with physical chronic illness: A systematic review of the effectiveness and meaningfulness of the patient-practitioner encounter. JBI Libr Syst Rev. 2009;7(13):492-582. 105.Vanagiene V, Zilaitiene B, Vanagas T. Do the quality of health care services provided at personal health care institutions of Kaunas city and access to it meet expectations of pregnant women. Medicina (Kaunas). 2009;45(8):652-9. English, Lithuanian. 106.Mundinger MO, Kane RL, Lenz ER, Totten AM, Tsai WY, Cleary PD, Friedewald WT, Siu AL, Shelanski ML. Primary care outcomes in patients treated by nurse practitioners or physicians: a randomized trial. JAMA. 2000 Jan 5;283(1):59-68. 107.Banerjee SK, Andersen KL, Navin D, Mathias G. Expanding availability of safe abortion services through private sector accreditation: a case study of the Yukti Yojana program in Bihar, India. Reprod Health. 2015 Nov 10;12:104. doi: 10.1186/s12978-015-0096-6. 108.Yu Y, Sun X, Zhuang Y, Dong X, Liu H, Jiang P, Yu Z, Zhang Y. What should the government do regarding health policy-making to develop community health care in Shanghai? Int J Health Plann Manage. 2011 Oct-Dec;26(4):379-435. 109.Das J, Kwan A, Daniels B, Satyanarayana S, Subbaraman R, Bergkvist S, Das RK, Das V, Pai M. Use of standardised patients to assess quality of tuberculosis care: a pilot, cross-sectional study. Lancet Infect Dis. 2015 Nov;15(11):1305-13. doi: 10.1016/S1473-3099(15)00077-8. Epub 2015 Aug 9. 110.Devnani M, Gupta AK, Wanchu A, Sharma RK. Factors associated with health service satisfaction among people living with HIV/AIDS: a cross sectional study at ART center in Chandigarh, India. AIDS Care. 2012;24(1):100-7. doi: 10.1080/09540121.2011.592816. Epub 2011 Jul 19. 111.Clarke DE, Gonzalez M, Pereira A, Boyce-Gaudreau K, Waldman C, Demczuk L. The impact of knowledge on attitudes of emergency department staff towards patients with substance related presentations: a quantitative systematic review protocol. JBI Database System Rev Implement Rep. 2015 Oct;13(10):133-45. doi: 10.11124/jbisrir-2015-2203. Review. 112.Health Quality ontario. Point-of-Care International Normalized Ratio (INR) Monitoring Devices for Patients on Long-term Oral Anticoagulation Therapy: An Evidence-Based Analysis. ont Health Technol Assess Ser. 2009;9(12):1-114. Epub 2009 Sep 1. 113.Fujita A, Narita T. Patient-centered medicine for tuberculosis medical services. Kekkaku. 2012 Dec;87(12):795-808. Japanese. 114.Rahi JS, Manaras I, Tuomainen H, Hundt GL. Meeting the needs of parents around the time of diagnosis of disability among their children: evaluation of a novel program for information, support, and liaison by key workers. Pediatrics. 2004 Oct;114(4):e477-82. 115.Kumar P, Khan AM, Inder D, Sharma N. Job satisfaction of primary health-care providers (public sector) in urban setting. J Family Med Prim Care. 2013 Jul;2(3):227-33. 116.Nezenega ZS, Gacho YH, Tafere TE. Patient satisfaction on tuberculosis treatment service and adherence to treatment in public health facilities of Sidama zone, South Ethiopia. BMC Health Serv Res. 2013 Mar 22;13:110. doi: 10.1186/1472-6963-13-110. 117.Peters G, Doctor H, Afenyadu G, Findley S, Ager A. Mobile clinic services to serve rural populations in Katsina State, Nigeria: perceptions of services and patterns of utilization.Health Policy Plan. 2014 Aug;29(5):642-9. doi: 10.1093/heapol/czt052. Epub 2013 Jul 26. 118.Bhargavi CN, Sharma A. MCH services in Delhi in terms of beneficiaries' awareness, coverage and satisfaction. Nurs J India. 2014 Jul-Aug;105(4):186-90. 119.Al-Azmi SF, Mohammed AM, Hanafi MI. Patients' satisfaction with primary heath care in kuwait after electronic medical record implementation. J Egypt Public Health Assoc. 2006;81(5-6):277-300. 120.Taylor CE. The doctor's role in rural health care. Int J Health Serv. 1976;6(2):219-30. 121.Burnham G, Hoe C, Hung YW, Ferati A, Dyer A, Hifi TA, Aboud R, Hasoon T. Perceptions and utilization of primary health care services in Iraq: findings from a national house hold survey. BMC Int Health Hum Rights. 2011 Dec 16;11:15. doi: 10.1186/1472-698X-11-15. 122.Hershkovitz A, Rothschild BM, Rose JH, Hornick T, O'Toole EE. Medical care perceptions in elderly patients with musculoskeletal complaints. Isr Med Assoc J. 2001 Nov;3(11):822-7. 123.Tafese F, Woldie M, Megerssa B. Quality of family planning services in primary health centers of Jimma Zone, Southwest Ethiopia. Ethiop J Health Sci. 2013 Nov;23(3):245-54. 124.Foy JM, Earls MF. A process for developing community consensus regarding the diagnosis and management of attention-deficit/hyperactivity disorder. Pediatrics. 2005 Jan;115(1):e97-104. 125.Siu JY. Communicating with mismatch and tension: treatment provision experiences of primary care doctors treating patients with overactive bladder in Hong Kong. BMC Fam Pract. 2015 Oct 30;16:160. 126.Burnham G, Taylor CH, Hung YW, Ferati A, Dyer A, Hifi TA, Aboud R, Hasoon T. Perceptions and utilization of primary healthcare services in Iraq: findings from a national household survey. 127.World Health Popul. 2012;13(3):68-79. 128.Duc HA, Sabin LL, Cuong le Q, Thien DD, Feeley R 3rd. Potential collaboration with the private sector for the provision of ambulatory care in the Mekong region, Vietnam. 129.Glob Health Action. 2012;5. doi: 10.3402/gha.v5i0.10126. Epub 2012 Apr 27. 130.Kumar S, Haque A, Tehrani HY. High Satisfaction Rating by Users of Private-for-profit Healthcare Providers-evidence from a Cross-sectional Survey Among Inpatients of a Private Tertiary Level Hospital of North India. N Am J Med Sci. 2012 Sep;4(9):405-10. doi: 10.4103/1947-2714.100991. 131.Gromulska L, Supranowicz P, Wysocki MJ. Responsiveness to the hospital patient needs in Poland. Rocz Panstw Zakl Hig. 2014;65(2):155-64. 132.Iloh GU, Ofoedu JN, Njoku PU, Odu FU, Ifedigbo CV, Iwuamanam KD. Evaluation of patients' satisfaction with quality of care provided at the National Health Insurance Scheme clinic of a tertiary hospital in South- Eastern Nigeria. Niger J Clin Pract. 2012 Oct-Dec;15(4):469-74. doi: 10.4103/1119-3077.104529. 133.Tuan T, Dung VT, Neu I, Dibley MJ. Comparative quality of private and public health services in rural Vietnam. Health Policy Plan. 2005 Sep;20(5):319-27. Epub 2005 Aug 2. 134.Perrenoud B, Velonaki VS, Bodenmann P, Ramelet AS. The effectiveness of health literacy interventions on the informed consent process of health care users: a systematic review protocol. JBI Database System Rev Implement Rep. 2015 Oct;13(10):82-94. doi: 10.11124/jbisrir-2015-2304. Review. 135.Laurant M, Reeves D, Hermens R, Braspenning J, Grol R, Sibbald B. Substitution of doctors by nurses in primary care. Cochrane Database Syst Rev. 2005 Apr 18;(2):CD001271. Review. 136.Shephard MD, Mazzachi BC, Shephard AK, McLaughlin KJ, Denner B, Barnes G. The impact of point of care testing on diabetes services along Victoria's Mallee Track: results of a community-based diabetes risk assessment and management program. Rural Remote Health. 2005 Jul-Sep;5(3):371. Epub 2005 Jul 15. 137.Lubis F, Fajans P, Simmons R. Maintaining technical quality of care in the introduction of Cyclofem in a national family planning program: findings from Indonesia. Contraception. 1994 May;49(5):527-41. 138.Asfaw E, Dominis S, Palen JG, Wong W, Bekele A, Kebede A, Johns B. Patient satisfaction with task shifting of antiretroviral services in Ethiopia: implications for universal health coverage. Health Policy Plan. 2014 Sep;29 Suppl 2:ii50-8. doi: 10.1093/heapol/czu072. 139.Carroll JC, Talbot Y, Permaul J, Tobin A, Moineddin R, Blaine S, Bloom J, Butt D, Kay K, Telner D. Academic family health teams: Part 2: patient perceptions of access. Can Fam Physician. 2016 Jan;62(1):e31-9. 140.Hongoro C, Musonza TG, Macq J, Anozie A. A qualitative assessment of the referral system at district level in Zimbabwe: implications on efficiency and effective delivery of health services. Cent Afr J Med. 1998 Apr;44(4):93-7. 141.Konde-Lule J, Gitta SN, Lindfors A, Okuonzi S, onama VO, Forsberg BC. Private and public health care in rural areas of Uganda. BMC Int Health Hum Rights. 2010 Nov 24;10:29. doi: 10.1186/1472-698X-10-29. 142.Schooley B, Walczak S, Hikmet N, Patel N. Impacts of mobile tablet computing on provider productivity, communications, and the process of care. Int J Med Inform. 2016 Apr;88:62-70. doi: 10.1016/j.ijmedinf.2016.01.010. Epub 2016 Jan 25. 143.Modiba P, Schneider H, Porteus K, Gunnarson V. Profile of Community Mental Health Service Needs in the Moretele District (North-West Province) in South Africa. J Ment Health Policy Econ. 2001 Dec 1;4(4):189-196. 144.Rannan-Eliya RP, Wijemanne N, Liyanage IK, Jayanthan J, Dalpatadu S, Amarasinghe S, Anuranga C. The quality of outpatient primary care in public and private sectors in Sri Lanka--how well do patient perceptions match reality and what are the implications? Health Policy Plan. 2015 Mar;30 Suppl 1:i59-74. doi: 10.1093/heapol/czu115. Epub 2014 Oct 29. 145.Dunn PM, Schmidt TA, Carley MM, Donius M, Weinstein MA, Dull VT. A method to communicate patient preferences about medically indicated life-sustaining treatment in the out-of-hospital setting. J Am Geriatr Soc. 1996 Jul;44(7):785-91. 146.Asefzadeh S, Gholami S, Rajaee R, Najafi M, Alijanzadeh M. Evaluation of the Quality of Health Service Providers: The Iranian People Perspective 2014. Electron Physician. 2016 Mar 25;8(3):2073-80. doi: 10.19082/2073. eCollection 2016 Mar. 147.McKinley RK, Stevenson K, Adams S, Manku-Scott TK. Meeting patient expectations of care: the major determinant of satisfaction with out-of-hours primary medical care? Fam Pract. 2002 Aug;19(4):333-8. 148.Fawole AO, Okunlola MA, Adekunle AO. Clients' perceptions of the quality of antenatal care. J Natl Med Assoc. 2008 Sep;100(9):1052-8. 149.Dwamena F, Holmes-Rovner M, Gaulden CM, Jorgenson S, Sadigh G, Sikorskii A, Lewin S, Smith RC, Coffey J, Olomu A. Interventions for providers to promote a patient-centred approach in clinical consultations. Cochrane Database Syst Rev. 2012 Dec 12;12:CD003267. 150.Hershey CO, Grant BJ. Controlled trial of a patient-completed history questionnaire: effects on quality of documentatio n and patient and physician satisfaction. Am J Med Qual. 2002 Jul-Aug;17(4):126-35. 151.Desai NG, Tiwari SC, Nambi S, Shah B, Singh RA, Kumar D, Trivedi JK, Palaniappan V, Tripathi A, Pali C, Pal N, Maurya A, Mathew M. Urban mental health services in India : how complete or incomplete? Indian J Psychiatry. 2004 Jul;46(3):195-212. 152.Rogut L. Beyond the clinic: redefining hospital ambulatory care. Pap Ser United Hosp Fund N Y. 1997 Jul:1-62. 153.Arai H, Ouchi Y, Toba K, Endo T, Shimokado K, Tsubota K, Matsuo S, Mori H, Yumura W, Yokode M, Rakugi H, Ohshima S. Japan as the front-runner of super-aged societies: Perspectives from medicine and medical care in Japan. Geriatr Gerontol Int. 2015 Jun;15(6):673-87. doi: 10.1111/ggi.12450. Epub 2015 Feb 5. 154.Patel V, Hale TM, Palakodeti S, Kvedar JC, Jethwani K. Prescription Tablets in the Digital Age: A Cross-Sectional Study Exploring Patient and Physician Attitudes Toward the Use of Tablets for Clinic-Based Personalized Health Care Information Exchange. JMIR Res Protoc. 2015 Oct 19;4(4):e116. doi: 10.2196/resprot.3806. 155.Rosenthal J, Rodewald L, McCauley M, Berman S, Irigoyen M, Sawyer M, Yusuf H, Davis R, Kalton G. Immunization coverage levels among 19- to 35-month-old children in 4 diverse, medically underserved areas of the United States. Pediatrics. 2004 Apr;113(4):e296-302. 156.Hutchinson PL, Do M, Agha S. Measuring client satisfaction and the quality of family planning services: a comparative analysis of public and private health facilities in Tanzania, Kenya and Ghana. BMC Health Serv Res. 2011 Aug 24;11:203. doi: 10.1186/1472-6963-11-203. 157.Birhanu Z, Assefa T, Woldie M, Morankar S. Determinants of satisfaction with health care provider interactions at health centres in central Ethiopia: a cross sectional study. BMC Health Serv Res. 2010 Mar 24;10:78. doi: 10.1186/1472-6963-10-78. 158.Mulvale G, Hurley J. Insurance coverage and the treatment of mental illness: effect on medication and provider use. J Ment Health Policy Econ. 2008 Dec;11(4):177-99. 159.Tat S, Barr D. Healthcare in the New Vietnam: comparing patients' satisfaction with outpatient care in a traditional neighborhood clinic and a new, western-style clinic in Ho Chi Minh City. Soc Sci Med. 2006 Mar;62(5):1229-36. Epub 2005 Sep 12. 160.Papanikolaou V, Zygiaris S. Service quality perceptions in primary health care centres in Greece. Health Expect. 2014 Apr;17(2):197-207. doi: 10.1111/j.1369-7625.2011.00747.x. Epub 2012 Feb 2. 161.Puri N, Gupta A, Aggarwal AK, Kaushal V. Outpatient satisfaction and quality of health care in North Indian medical institute. Int J Health Care Qual Assur. 2012;25(8):682-97. 162.Jayanna K, Mony P, B M R, Thomas A, Gaikwad A, H L M, Blanchard JF, Moses S, Avery L.Assessment of facility readiness and provider preparedness for dealing with postpartum haemorrhage and pre-eclampsia/eclampsia in public and private health facilities of northern Karnataka, India: a cross-sectional study. BMC Pregnancy Childbirth. 2014 Sep 4;14:304. doi: 10.1186/1471-2393-14-304. 163.Sodani PR, Kumar RK, Srivastava J, Sharma L. Measuring patient satisfaction: a case study to improve quality of care at public health facilities. Indian J Community Med. 2010 Jan;35(1):52-6. doi: 10.4103/0970-0218.62554. 164.Stringer JS, Chisembele-Taylor A, Chibwesha CJ, Chi HF, Ayles H, Manda H, Mazimba W, Schuttner L, Sindano N, Williams FB, Chintu N, Chilengi R. Protocol-driven primary care and community linkages to improve population health in rural Zambia: the Better Health Outcomes through Mentoring and Assessment (BHOMA) project. BMC Health Serv Res. 2013;13 Suppl 2:S7. doi: 10.1186/1472-6963-13-S2-S7. Epub 2013 May 31. 165.O'Brien SH, Holubkov R, Reis EC. Identification, evaluation, and management of obesity in an academic primary care center. Pediatrics. 2004 Aug;114(2):e154-9. 166.Onwujekwe O, onoka C, Uzochukwu B, Hanson K. Constraints to universal coverage: inequities in health service use and expenditures for different health conditions and providers. Int J Equity Health. 2011 Nov 13;10:50. doi: 10.1186/1475-9276-10-50. 167.Forrest JD, Frost JJ. The family planning attitudes and experiences of low-income women. Fam Plann Perspect. 1996 Nov-Dec;28(6):246-55, 277. 168.Bhattacharyya S, Issac A, Rajbangshi P, Srivastava A, Avan BI. Neither we are satisfied nor they"-users and provider's perspective: a qualitative study of maternity care in secondary level public health facilities, Uttar Pradesh, India. BMC Health Serv Res. 2015 Sep 27;15:421. doi: 10.1186/s12913-015-1077-8. 169.Kelley SW, Schwartz RW. A marketing-oriented perspective on physician selection. Surg Innov. 2005 Dec;12(4):357-63. 170.Simmons R, Elias C. The study of client-provider interactions: a review of methodological issues. Stud Fam Plann. 1994 Jan-Feb;25(1):1-17. Review. 171.Al-Hoqail IA. Perception and satisfaction of secondary school students with the dermatological services in riyadh city. J Family Community Med. 2004 May;11(2):65-9. 172.Kurata JH, Nogawa AN, Phillips DM, Hoffman S, Werblun MN. Patient and provider satisfaction with medical care. J Fam Pract. 1992 Aug;35(2):176-9. 173.Christie D, Thompson R, Sawtell M, Allen E, Cairns J, Smith F, Jamieson E, Hargreaves K, Ingold A, Brooks L, Wiggins M, Oliver S, Jones R, Elbourne D, Santos A, Wong IC, O'Neill S, Strange V, Hindmarsh P, Annan F, Viner R. Structured, intensive education maximising engagement, motivation and long-term change for children and young people with diabetes: a cluster randomised controlled trial with integral process and economic evaluation - the CASCADE study. Health Technol Assess. 2014 Mar;18(20):1-202. doi: 10.3310/hta18200. 174.Aalto AM, Elovainio M, Tynkkynen LK, Reissell E, Vehko T, Chydenius M, Sinervo T. What patients think about choice in healthcare? A study on primary care services in Finland. Scand J Public Health. 2017 Sep 1:1403494817731488. doi: 10.1177/1403494817731488. [Epub ahead of print] Hình 11 175.Taylor A, Staruchowicz L. The Experience and Effectiveness of Nurse Practitioners in Orthopaedic Settings: A Comprehensive Systematic Review. JBI Libr Syst Rev. 2012;10(42 Suppl):1-22. 176.Degen C, Möller D, Schlechter C. Satisfaction of patients with oncological diseases--an assessment of the key sectors in patient care: primary care physicians, s pecialist physicians, hospitals and health insurance providers. Gesundheitswesen. 2014 Apr;76(4):204-9. doi: 10.1055/s-0033-1349839. Epub 2013 Aug 2. German. 177.Agyepong IA. Reforming health service delivery at district level in Ghana: the perspective of a district medical officer. Health Policy Plan. 1999 Mar;14(1):59-69. 178.Ahmed Z, Elmekkawy T, Bates S. Developing an efficient scheduling template of a chemotherapy treatment unit: A case study. Australas Med J. 2011;4(10):575-88. doi: 10.4066/AMJ.2011.837. Epub 2011 Oct 31. 179.Cipher DJ, Hooker RS, Sekscenski E. Are older patients satisfied with physician assistants and nurse practitioners? JAAPA. 2006 Jan;19(1):36, 39-40, 42-4. 180.Kerr EA, Hays RD, Mittman BS, Siu AL, Leake B, Brook RH. Primary care physicians' satisfaction with quality of care in California capitated medical groups. JAMA. 1997 Jul 23-30;278(4):308-12. 181.Agha S, Do M. The quality of family planning services and client satisfaction in the public and private sectors in Kenya. Int J Qual Health Care. 2009 Apr;21(2):87-96. doi: 10.1093/intqhc/mzp002. Epub 2009 Feb 3. 182.Erci B, Ivanov L. The relationship between women's satisfaction with prenatal care service and the characteristics of the pregnant women and the service. Eur J Contracept Reprod Health Care. 2004 Mar;9(1):16-28. 183.De Silva U, Fonseka P. Quality of care in government family planning clinic services in Colombo District. Ceylon Med J. 2008 Dec;53(4):121-7. 184.Cesar CL, Walker GJ. Diversity in provision and utilization of maternal and child health care in an urban area of Brazil. Ann Trop Paediatr. 1986 Sep;6(3):167-74. 185.Ali M el-S, Mahmoud ME. A study of patient satisfaction with primary health care services in Saudi Arabia. J Community Health. 1993 Feb;18(1):49-54. 186.Qadeer I, Reddy S. Medical tourism in India: perceptions of physicians in tertiary care hospitals. Philos Ethics Humanit Med. 2013 Dec 17;8:20. doi: 10.1186/1747-5341-8-20. 187.Grover M, Bhagat N, Sharma N, Dhuria M. Treatment pathways of extrapulmonary patients diagnosed at a tertiary care hospital in Delhi, India. Lung India. 2014 Jan;31(1):16-22. doi: 10.4103/0970-2113.125888. 188.Lim YW, Ling J, Lim Z, Chia A. Family Medicine Clinic: a case study of a hospital-family medicine practice redesign to improve chronic disease care in the community in Singapore. Fam Pract. 2018 Feb 17. 189.Jeyashree K, Sinha S, Patro BK. Pathway to care of epilepsy patients: Exploratory study from an urban slum in Northern India. Ann Indian Acad Neurol. 2013 Jul;16(3):357-60. doi: 10.4103/0972-2327.116930.
|
TRANG CHỦ
