Với sự phát triển của khoa học công nghệ, đặc biệt là công nghệ thông tin đã đóng góp rất quan trọng và một cách rất hữu hiệu đưa thế giới trở nên thành thế giới phẳng như hiện nay. Điều này không thể phủ nhận vai trò của chúng.

Do vậy, bất cứ một nghề nghiệp nào, liên ngành nghề và quan hệ nào đó trong đời sống hàng ngày, hầu hết nhiều đối tác có quan hệ và làm việc trực tiếp trên E-mail không thể phủ nhận là rất tiện lợi và rất hiệu quả giữa các đối tác Việt Nam với nước ngoài (vì có nhiều nhóm làm việc có đa quốc gia hay nhiều đơn vị nghiên cứu) và giữa các đối tác nước ngoài với nhau đã trở nên thường nhật hơn.

Tuy nhiên, không phải lúc nào mạng Internet của hoạt động liên thông với tín hiệu tốt mà khi các đối tác đang đi công tác, đi trong vùng có hạn chế về mặt tín hiệu Internet hoặc đang bận giải quyết công việc khác nhau chưa thể trả lời kịp thì các đối tác, đồng nghiệp thường sử dụng các thủ thuật dựa trên công nghệ để trả lời tự động nhanh nhất, goi là Trả lời Email tự động nhanh nhất trong tình huống khẩn cấp (Automatic reply for email in urgent situation). Nhằm giúp các đồng nghiệp khi trả lời các tình huống như thế, chúng tôi xin chia sẻ một số mẫu trả lời dưới đây:

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1.I'm currently out of office, returning o­n 13th February 201…. Please expect delays in responding to your email. Thank you for your understanding. For urgent matters, please contact my colleague Flore W…..at wag….@gmail…..;

2.I'm travelling with limited email access until 17 April 201….  For urgent matters please contact quang…..@well.ox.ac……  Thanks/ Thank you very much;

3.Thanks for your message. I will be o­n away o­n several trips during through April and may not have access to email. Please excuse any delayed replies and do feel free to send a reminder in case you haven't received a reply. Best wishes,…

4.I'm currently out of office, returning o­n 22nd May 201…. Please expect delays in responding to your email. Thank you for your understanding. For urgent matters, please contact Ms Michel Mara….;

5.I'm currently out of office, returning o­n 13th February 201…. Please expect delays in responding to your email. For urgent matters, please contact my secretary Flores at wagameta….@gmail…..;

6.I am out of the office until the Monday 26th June 201…For urgent BOARD/SAC queries, please email anan…@gmail.com;

7.For any queires, please contact huynhquang@.....Other queries, please email huynhan…..@......Otherwise, I will respond to your email o­n my return;

8.Thanks for your message. I will be o­n away o­n duty/ bussiness office from 21^st April and may not have access to email. Please excuse any delayed replies and do feel free to send a reminder in case you haven't received a reply. Pls understanding;

9.A professional automatic reply email is good when it is written with clarity. However, it is not necessary to start with ‘Dear esteemed customer’, you can start with “Hello” in order to create a good atmosphere of relationship with your customers. Alternatively, you can simply jump in with your appreciation e.g. “Thank you for getting in touch”;

10.Hello, Thank you for your email. Please note that we currently have some slow-downs o­n our service due to the o­ngoing upgrade of our network which started 9:00 am o­n the 22nd of July, 2016 and will last until 12 noon o­n the 25^th of July, 2016. In spite of the upgrade, you can still visit our website and check out the previously asked questions about our products. This will give you some clues about the inquiries you want to make. We promise to get back to you as soon as our network services are upgraded. Best regards, Donnie …..

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11.Dear esteemed customer, Thank you for choosing to do business with us. We have received your email but we have loads of inquiries to attend to. It will take us about three days to get across to you o­n inquiries concerning our sales promotions. However, if your inquiry needs urgent attention, you can contact our 24-hour customer care o­n 444-…... Sincerely, Ann W.

12.Hello, Thanks for your email. Due to my tight schedule and so many engagements, I currently check my email o­n Monday mornings. If your inquiry can wait, I will surely respond as soon as I check my email o­n Monday. If you require immediate attention, please contact any of our customer support executives below:

·benita@lenithltd.com for  current client requests and needs

·andrew@lenithltd.com for press related matters

·norapearl@lenithltd.com for sales related matters

Thank you for understanding. I wish you all the best. Warm regards, Dennis Harold

13.Dear Esteemed Customer, Thanks for your email. I won’t be in the office from 15th April to 20th April. Please expect a reply latest o­n Monday, 21st April, which is my return date. If your inquiry is urgent, you may contact Mrs. Walters at Mary.wal…..@gmail.com. However, I will respond to your email as soon as I can, when I return. Thank you for your patience.

Sincerely, Tom Woods - Managing Director

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14.Dear Esteemed Customer, I appreciate your email at this moment. Right now I am o­n a vacation with my family and will be out of office for two weeks. I am in an environment that denies me access to the use of o­nline services. The hard truth is that I haven’t seen this email right now and probably won’t see it until I’m back. I’m sure this is not the reply you were expecting. In order not to cause you any form of disappointment, I have made some alternative arrangements:

·For clients requests and needs, please contact Charles at charles@blistersmacreti.com

·For sales related matters, please contact Helen at helen@blistersmacreti.com

To reach me, text is probably more certain: +2348157479837I will be back o­n Monday 10th October and will surely catch up with all emails then.

Thank you for your patience and understanding. Sincerely, Anna

15.The Kind of Messages You Shouldn’t Send:Business communications—even when you are away from the office should be professional. Here is what you shouldnt send….“I am currently out of the office and probably out-of-my-mind drunk.   Enjoy your workweek”

Yikes!

16.The individual that created this out of office email message clearly needs someemail etiquette training or read books o­n effective business communication.

7 Professional Out of Office Autoresponder Email Messages

If you are stumped o­n figuring out what information to add to your email autoresponder messages, here are 7 examples– and fill in the blank templates that you can use as a reference and guide: 

Example 1:  [Your Greeting]

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Thank you for your email. I’m out of the office and will be back at (Date of Return). During this period I will have limited access to my email. For immediate assistance please contact me o­n my cell phone at (your cell phone number).

Best Regards, [Your Name]

Example 2: [Your Greeting]

I will be out of the office from (Starting date) until (End date). If you need immediate assistance please contact (Contact Person).

Kind Regards, [Your Name]

Example 3: [Your Greeting]

I will be out of the office starting (Starting Date) through (End Date) returning(Date of Return).

If you need immediate assistance during my absence, please contact (Contacts Name) at (Contacts Email Address). Otherwise I will respond to your emails as soon as possible upon my return.

Warm Regards, [Your Name]

Example 4: [Your Greeting]

Thank you for your message. I am currently out of the office, with no email access. I will be returning o­n (Date of Return). If you need immediate assistance before then, you may reach me at my mobile – (Mobile Number).

Kind Regards, [Your Name]

Example 5: [Your Greeting]

I will be out of the office this week. If you need immediate assistance while I’m away, please email (Contact Email Address).

Best, [Your Name]

Example 6: [Your Greeting]

I will be away from (Date) until (Return Date). For urgent matters, you can contact (Contact Person).

Best Regards, [Your Name]

Example 7: [Your Greeting]

Thank you for your email. Your message is important  to (Us/Me) and (I/We) will respond as soon as possible.

Thank You! [Your Name]. 

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